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Union Office Mall
7420 Alban Station BLVD, Suite 210B
Springfield, VA 22150

UOM

has designed a customer friendly 30 days return policy and we are glad to accept unused and unboxed item.

Parameters to our customer friendly Returns Policy are;

You may return purchased item from UOM within 30 days of delivery. The item subjected to return should be in new condition and unopened. It should be returned in original packing. We also refund shipping, if the reason of return is caused by us.  For further significant details regarding terms and conditions applicable to return products, please refer to section 1.0 below. In order to return a product, please fill out the return form and we will guide you further.

Essential

  • Any return item that is not due to our error, customer will be responsible for return shipping fee and the fee will be deducted from the refund.
  • In case of return, 25% restocking fee is also subjected to each refund item that is not due to any of our errors.
  • Special return policy is subjected to some items. Please contact sales team, they may guide you and provide you further information.
  • We take special care you refund your amount as soon as possible, you may get your refund sooner that the provided dates depending on the nature of the returned product.
  • Sadly, we do not accept items received after 30 days of delivery.
  • We do not accept items without original packing and condition
  • We do not accept items which are damaged or have missing part not due to any error on our part.
  • If our products with missing serial number or UPS.
  • Not accepted if any items purchased from any other seller than UOM.

 

Item Exchange

You may place an order to replace a returned product that is due to some of our error, for the replacement demand please fill out an online Return form for the replacement request. If you wish to exchange a returned product with a different product then return the purchased product and place another order for the different or new item. The returned item will be refunded and the order of new/different product will be processed (if you have placed the order).

Refund

For the returned items that fulfil the requirements of our return policy, and directed to our warehouse, the expected refund duration is 2 weeks. If the returned item is directed to manufacturer, then the refund is issued within 1 week from the receiving of the refund item by the manufacturer.

Large Items Shipped by Truck

Our return policy also includes return of large items. The large items require special shipping type but if you want to return a large shipping item through special shipping type, please fill out the return request form.

Return Policy