Union Office Mall
7420 Alban Station BLVD, Suite 210B
Springfield, VA 22150
Parameters to our customer friendly Returns Policy are;
You may return purchased item from UOM within 30 days of delivery. The item subjected to return should be in new condition and unopened. It should be returned in original packing. We also refund shipping, if the reason of return is caused by us. For further significant details regarding terms and conditions applicable to return products, please refer to section 1.0 below. In order to return a product, please fill out the return form and we will guide you further.
You may place an order to replace a returned product that is due to some of our error, for the replacement demand please fill out an online Return form for the replacement request. If you wish to exchange a returned product with a different product then return the purchased product and place another order for the different or new item. The returned item will be refunded and the order of new/different product will be processed (if you have placed the order).
For the returned items that fulfil the requirements of our return policy, and directed to our warehouse, the expected refund duration is 2 weeks. If the returned item is directed to manufacturer, then the refund is issued within 1 week from the receiving of the refund item by the manufacturer.
Large Items Shipped by Truck
Our return policy also includes return of large items. The large items require special shipping type but if you want to return a large shipping item through special shipping type, please fill out the return request form.